Frequently Asked Questions
If you are looking for answers to some common questions you have found the right place. Please see below and click on each topic name to expand the section.
Just Getting Started with On Demand Services? Not Sure Where To Start? Not A Problem!
What does On Demand mean?
When you work with MWW On Demand you are literally plugging in to our manufacturing facility. In the past, you would purchase large quantities of items from a wholesaler and hold the inventory until the items sold. And, in most cases, you would have to absorb the cost and lose money while unsold items sit on the shelf. In the on demand model you plug directly into your manufacturing and supply chain. You gain the unique advantage of carrying zero inventory as well as carrying many products at once with little to no risk. Welcome to the future!
What are your Minimum Order Quantities?
There are no minimum orders. Connected via API, your customers place orders for one piece at a time if they wish.
What are you Setup Fees?
There are no setup fees for any of our on demand services.
How long does it take to manufacture and ship my orders?
Customers with a direct API connection into the MWW On Demand production queue will have their products printed, manufactured and drop shipped to their customers in 3 to 5 Business Days.
Can I order sample products?
When your ecommerce platform is connected to our ordering system you may order your own sample products.
How can I customize my orders that are ready to ship?
All items that drop ship to your customers are in a plain shipping bag or in a plain box. You have the ability to customize your shipping label with your company name and return address as well as the packing slip.
Do you offer branding services?
Yes we do. Those services are reserved for enterprise level businesses whose annual sales volume is $1 million and above. We would love to discuss these options with you.
How can I get started with MWW On Demand?
All you need to do is get in contact via email or phone to speak with a sales representative who will assist you from getting set up as a customer and all the way to transmitting your first order. Here at MWW On Demand we prefer the personal touch instead of overly automated services. When you plug-in your ecommerce platform to MWW On Demand you not only gain the manufacturing power of your own factory, you join a team of highly skilled professionals in every aspect of our business. We’re looking forward to hearing from you today!
How does it work?
In order for on demand manufacturing to flow efficiently from your ecommerce platform into MWW On Demand, all artwork for products must come through ‘Production Ready’. Simply put, all artwork transmitted must be designed to our templates and at the proper specifications. For those new to on demand manufacturing there is no need to worry, we have everything you need to get you started! Create your amazing product artwork, connect your website to ours, and let us handle the rest.
How can I get connected to MWW On Demand to manufacture my products?
An API connection is required in order to transmit orders into our production queue and here are a couple of options:
This is a direct connection from your ecommerce platform. Your customers place orders on your website and those orders transmit directly to MWW On Demand. Your company will be responsible for building this connection to our production queue. We will work directly with you and your IT department to test and ensure that your API connection is ready to let orders flow directly from your ecommerce platform. Once you are processed as an MWW On Demand customer you will be provided proper documentation and a direct contact to oversee the process.
Third Party Solutions
MWW On Demand refers many businesses to third party services that can connect you to us via an API connection. Most offer a monthly subscription based service that will plug-in to your ecommerce platform and bridge the API connection to MWW On Demand. Some ecommerce platforms that may be compatible with these third party services include: Magento, Woo Commerce, Bigcommerce, and Shopify. Your sales representative will be able to offer suggestions on how to get started.
How is shipping handled for my products?
MWW On Demand has a very large distribution footprint at our facility and many major carriers stop here to pick up orders, sometimes several times a day depending on manufacturing volume. MWW On Demand ships all orders on your company shipping account. The shipping information should be transmitted over the API connection. Portal customers can manually enter the proper shipping method that your customer requires per order. The following services pick up shipments at our facility: USPS, UPS, DHL, Fed Ex and APC.
What does the Packing Slip look like?
Our packing slip has no MWW On Demand branding on it and includes the business address that you provide. It will also have the tracking number for shipping, order ID number, the ship date, the product ID number, product description and quantity shipped. We have sample packing slips available that come with our API documentation. API connected customers do have the option off adding a low-res black and white logo to their packing slips.
What does the packaging look like?
All items that drop ship to your customers are in a plain shipping bag or in a plain box with no branding of any kind. Individual items are wrapped in a clear, poly bag with no branding.
How does MWW On Demand handle customer service issues?
Every MWW On Demand customer is assigned their own customer service representative. Here is another way that we feel the personal touch is the best. You will get to know your customer support person on a first name basis and have direct contact via email and phone. When your customer has an issue with an order you can contact your MWW On Demand CSR and resolve the issues as necessary. Customer support hours are Monday – Friday from 9am to 5pm Eastern Time.
What about damaged items, manufacture defects, and returns?
Please be prepared with all order information from the shipment in question including the order number, customer’s name and address. Once you have those items please contact your customer service representative to have a replacement item drop shipped or to have the item returned to our facility for inspection. Whatever the situation may be, we are here to resolve matters quickly and in a friendly manner. You are part of our team!