MOST FREQUENTLY ASKED QUESTIONS AND ANSWERS
Just getting started with On Demand services? Unsure how to move forward? Not a problem! If you are looking for answers to some of the more common questions we come across, you’re in the right place! If your question is not covered by anything below, feel free to get in touch with us HERE.
GETTING STARTED, ACCOUNT, AND USER SETUP
When you work with MWW On Demand, you are literally plugging into our manufacturing facility. In the past, you would purchase large quantities of items from a wholesaler and hold the inventory until the items were sold. And, in most cases, you would have to absorb the cost and lose money while unsold items sit on the shelf. In the On Demand model, you plug directly into your manufacturing and supply chain. You gain the unique advantage of carrying zero inventory as well as carrying many products at once with little to no risk.
Whether you’re looking to establish an API connection or place orders manually, the process to create an MWW On Demand account can be started through our Merch Maker app by clicking the red Sign In button at the top of the page. Once you have registered for a Merch Maker account, you’ll need to complete your profile in order for us to start the account set up process. Once your account has been fully set up and authorized, you will be able to use any of our ordering options to place orders. If you would like to find out more about our ordering options check out our Getting Started Guide.
There are no set up fees, costs, or commitments to create an account with MWW.
We accept all major credit cards such as Visa, Mastercard, Discover, and American Express. A payment method is required to be on file to have an account activated. Once an account has been established, customers can apply for credit terms, which allow payments via ACH and Wire Transfer, but there is no guarantee of approval of terms.
MWW On Demand prides itself on white label packaging. Your customer will not know that we are fulfilling your orders unless you choose to tell them.
MWW is a business-to-business (B2B) company that uses the Tax ID and Resale Certificate to verify your business and to let us know that you as our customer can purchase our products without paying sales tax at the time of purchase, since you’ll be reselling the items to an end consumer and you’ll be collecting sales tax from them. Both are required to set up an account and without them we would be unable to fully set up an account for ordering.
We are a B2B company only. MWW On Demand does not participate in the marketing or selling of any customer products.
We are an on-demand business and do not store any stock of pre-printed items.
Yes, you are free to list other products on your site. We do not place restrictions on what you sell.
PRINTING
MWW On Demand mainly uses two methods to create the products you can order: Dye Sublimation and Direct-to-Fabric Printing. Dye Sublimation digitally prints full color artwork with specially formulated dyes. These prints are then transferred using heat and pressure onto our polyester and polymer-coated substrates at the molecular level for a virtually permanent high-resolution, full color finished product. The Direct-to-Fabric printing process utilizes our specialized textile printers to deposit specialty inks directly onto the fibers of fabrics. This process is optimized for our natural fabrics. We also use a DTG (Direct-to-Garment) printing process for our DTG products and a Jacquard Weaving process for our fully woven products.
Colors may differ slightly when printed depending on your individual screen settings, the printing method, and the substrate of the product being ordered. Due to the variety of printers and fabric substrates we use, we do not match colors but use a general color profile when manufacturing products.
This depends entirely on the product. Image sizes can range from as small as 8.5″ x 6″ to products as large as 88″ x 104″. DPI can range from 96 dpi to 300 dpi. Individual product specifications can be found on our templates, as images submitted with orders need to be formatted to our templates.
No, we do not review your images or designs when orders are submitted. It is up to you to ensure the artwork is properly formatted to our templates and is the exact way you want it before submitting it to us.
MWW has been committed to reducing waste in the manufacturing of our textile-based goods for over two decades. We were one of the first major manufacturers to commit to the development of an innovative on-demand manufacturing process based on the idea that products only get produced when they are purchased by an end consumer. This on-demand model gives us the versatility to fulfill orders for customers with no-minimum order quantities and the ability to exponentially reduce our environmental impact on wasted paper, fabric, ink, heat, electricity, water, and as a result our carbon footprint.
The inks we use are water-based and utilize the same colorant types as used in conventional textile screen printing processes. The inks we use are CA Prop 65 Compliant.
ORDERING, SHIPPING, AND PRICING
Our goal and average production time is 5 business days. We pride ourselves on good turn-around times, but it can sometimes vary depending on things like if a product needs to be reprinted before being shipped or the time of year, such as around major holidays.
Standard production time for all products is 5 business days. Shipping time will be determined by the carrier and is based off of the shipping method submitted with an order.
No, there are no minimum order quantities!
Pricing is provided once you have registered for an account.
Once an account has been fully set up, samples can be ordered through the normal ordering options, and it is a great way to learn and test your preferred ordering method. Since everything we produce is Made on Demand with no minimum order quantities and sold to you at the wholesale price, we do not offer sample discounts.
We ship with all major carriers (UPS, FedEx, USPS, DHL, etc.).
Yes! We ship anywhere in the world the carriers deliver to.
We do not have set shipping rates and use the daily posted rates from the carriers. Once you’re an MWW On Demand customer, we can provide information on how to best estimate shipping rates.
No, you don’t have to! While you can certainly enter orders manually using one of our portals, MMW On Demand allows customers to connect to us via an API connection for automatic ordering. If you would like to find out more about an establishing an API connection, check out the API section of our Getting Started Guide.
Everything but the actual cost of shipping and a 3% credit card fee is included in the product price.
Due to the custom nature of our business and that all of our products are Made on Demand, we do not accept returns. However, in cases of manufacturer defects, we will happily reprint the item or refund the cost of the item. Customer service should be contacted within 30 days of the order shipping and when contacting them we simply need a photograph of the defective product to initiate this process. We do not typically ask that items be returned to us but disposed of or donated at the customer’s discretion.
All orders are shipped in either a white mylar bag for small orders or a plain cardboard box for larger orders. Other than the ordered products, we also include a generic packing slip.
Our packing slip has no MWW On Demand branding on it and includes the business address that you provide. It will also have other order identifying information like the order ID number, the ship date, the product ID number, product description, and quantity shipped but will not include any pricing information.
We do not offer branding services through our on-demand program. We do give customers the option of including a custom packing slip or, if provided, we can add a small logo to the generic packing slip.
When your customer has an issue with an order, you can contact the MWW On Demand customer service team via email and resolve it as necessary. Our customer service hours are: Monday thru Friday from 9am-5pm Eastern Standard Time.
TEMPLATES, ARTWORK, AND DESIGNING
Apart from DTG products, all final “production ready” image files sent to us need to be in an RGB-mode JPG. Production Ready images for DTG products must be sent to us as a PNG with a transparent background.
Yes, MWW On Demand provides templates for all our products. Please visit our Template Repository and see Instructions on how to use our templates at the top of the Template Repository.
We do not offer any design or template creation services. We leave it up to our customers to provide the properly formatted images when submitting an order. Our Merch Maker app does allow customers to create, using a basic product designer, a select number of products, which bypasses the need to submit a templated image.
ECOMMERCE AND API
We work with all eCommerce platforms! Customers can connect to our on-demand system from any eCommerce platform through an API connection, but at this time we do not offer direct integrations or plug-ins for any eCommerce platform.
Yes, you can still use our services! We offer manual ordering options, which you can find out more about by check out our Getting Started Guide.
Just getting started with On Demand services? Unsure where to start? Not a problem! If you are looking for answers to some of the more common questions we come across, you’re in the right place! If your question is not covered by anything below, feel free to get in touch with us HERE.
GETTING STARTED, ACCOUNT, AND USER SETUP
What does “On Demand” mean?
When you work with MWW On Demand you are literally plugging into our manufacturing facility. In the past, you would purchase large quantities of items from a wholesaler and hold the inventory until the items sold. And, in most cases, you would have to absorb the cost and lose money while unsold items sit on the shelf. In the On Demand model, you plug directly into your manufacturing and supply chain. You gain the unique advantage of carrying zero inventory as well as carrying many products at once with little to no risk. Welcome to the future!
How can I get started with MWW On Demand?
An account can be created through our Merch Maker app by clicking the red Start Selling button at the top of the page. The Merch Maker profile must be completed to have an account fully set up and activated for ordering. Feel free to reach out to us about your interest by emailing portal@mwwondemand.com. Once your account has been authorized you will be able to use our portal to place orders. If you would like to find out about our other ordering options such as an API connection or an e-commerce plug-in please contact us HERE.
What are your setup fees?
There are no setup fees involved in creating an account with our company. In addition, there are no minimum order quantities or service charges!
What payment options are available?
We accept all major credit cards such as: Visa, Mastercard, Discover, and American Express.
Will my customers know that I use you to fulfill my orders?
MWW On Demand prides itself on white label packaging. Your customer will not know that we are fulfilling your orders unless you choose to tell them.
Why do I need a Tax ID and what if I don’t have one?
A Tax ID is required if your business is based in the United States. MWW is a business-to-business (B2B) company that uses Tax ID to verify your business.
Does MWW On Demand sell my products for me?
We are a B2B company only. MWW On Demand does not participate in the marketing or selling of any customer products.
PRINTING
Will print colors be the exact same as what’s on my screen?
Colors may differ slightly when printed depending on your individual screen settings and the substrate of the fabric selected.
Will you review my design before printing?
No, we do not review your images or designs when orders are submitted. It is up to you to ensure the artwork is the exact way you want it before submitting it to us.
How long does production take?
Our average production time is 5 days. While we pride ourselves on good turn-around times, this can sometimes vary depending on the time of year such as around major holidays.
What size/dpi images do I need?
This depends entirely on the product. Image sizes can range from as small as 8.5″ x 6″ to products as large as 88″ x 104″. DPI can range from 96 dpi to 300 dpi.
Can my shop have products that are not made by MWW?
Yes, you are free to list other products on your site. We do not place restrictions on what you sell.
How does your printing process work?
MWW On Demand uses two methods to create the products you can order: Dye Sublimation and Direct-to-Fabric Printing. Dye Sublimation digitally prints full color artwork with specially formulated dyes. These prints are then transferred using heat and pressure onto our polyester and polymer-coated substrates at the molecular level for a virtually permanent high-resolution, full color finished product. The Direct-to-Fabric printing process utilizes our specialized textile printers to deposit specialty inks directly onto the fibers of fabrics. This process is optimized for our natural fabrics.
ORDERING, SHIPPING, AND PRICING
Where can I find prices for all MWW On Demand products?
Pricing is provided once you have registered for an account.
Do I have to manually enter all orders?
No, you don’t have to! While you can certainly enter in orders manually in our customer portal, MMW On Demand offers other ways to place orders: via direct API integration or our e-commerce plug-in.
Do you have minimum order quantities?
No, there are no minimum order quantities!
Does MWW On Demand ship internationally?
Yes! Not only do we ship all over the world, but we even have facilities around the globe as well to help speed up and simplify your international orders.
What are your shipping options?
We ship with all major carriers (UPS, FedEx, USPS, DHL, etc.).
What are your shipping rates?
We do not have set shipping rates and use the daily posted rates from the carrier.
Are there any processing fees?
There are no processing fees. Everything but the actual cost of shipping is included in the price.
How long does it take for my customer to get an order?
Standard production time for all products is 5 business days. Shipping time will then be determined by the selected ship method and carrier.
What does the packaging look like?
All orders are shipped in either a white mylar bag for small orders or a plain cardboard box for larger orders.
What does the packing slip look like?
Our packing slip has no MWW On Demand branding on it and includes the business address that you provide. It will also have the order ID number, the ship date, the product ID number, product description and quantity shipped.
Do you offer branding services?
Yes, we do offer those services! However, they are reserved for enterprise-level businesses whose annual sales volume is $1 million and above. If this describes you or your company, then we would love to discuss these options with you!
Can I keep a stock of my printed designs with MWW?
We are an on-demand business and do not store any stock of pre-printed items.
How does MWW On Demand handle customer service issues?
When your customer has an issue with an order, you can contact your MWW On Demand help desk and resolve it as necessary. Our customer service hours are: Monday thru Friday from 9am-5pm Eastern Standard Time.
Can I order sample products?
Yes, when your account is set up and connected to our ordering system you may order your own sample products.
TEMPLATES, ARTWORK, AND DESIGNING
What file formats do you accept for images?
All final “production ready” image files sent to us need to be in an RGB-mode JPG.
Are templates provided for product design?
Yes, MWW On Demand provides templates for all our products. They are available to you upon completion of the registration process.
ECOMMERCE AND API
What eCommerce platforms do you support?
We work with all eCommerce platforms! MWW On Demand also offers a free plug-in for Shopify, WooCommerce, and Magento. If you’re interested in more information about this special plug-in contact us HERE.
I don’t have an eCommerce site, can I still use your services?
Yes, you can still use our services! Orders can be entered manually through our portal.