Just getting started with On Demand services? Not sure where to start? Not a problem! If you are looking for answers to some of the more common questions we come across, you're in the right place! If your question is not covered by anything below feel free to get in touch with us here.
When you work with MWW On Demand you are literally plugging into our manufacturing facility. In the past, you would purchase large quantities of items from a wholesaler and hold the inventory until the items sold. And, in most cases, you would have to absorb the cost and lose money while unsold items sit on the shelf. In the On Demand model, you plug directly into your manufacturing and supply chain. You gain the unique advantage of carrying zero inventory as well as carrying many products at once with little to no risk. Welcome to the future!
During the 4th quarter, we typically close new customer signups to better serve our current customers during this high-demand time. We'll be opening up account signups in early January. Feel free to reach out to us about your interest by emailing firstname.lastname@example.org. Once your account has been authorized you will be able to use our portal to place orders. If you would like to find out about our other ordering options such as an API connection or an e-commerce plug-in please contact us here.
MWW On Demand uses two methods to create the products you can order: Dye Sublimation and Direct-to-Fabric Printing. Dye Sublimation digitally prints full color artwork with specially formulated dyes. These prints are then transferred using heat and pressure onto our polyester and polymer-coated substrates at the molecular level for a virtually permanent high-resolution, full color finished product. The Direct-to-Fabric printing process utilizes our specialized textile printers to deposit specialty inks directly onto the fibers of fabrics. This process is optimized for our natural fabrics.
Our packing slip has no MWW On Demand branding on it and includes the business address that you provide. It will also have the order ID number, the ship date, the product ID number, product description and quantity shipped.
Yes, we do offer those services! However, they are reserved for enterprise-level businesses whose annual sales volume is $1 million and above. If this describes you or your company, then we would love to discuss these options with you!
When your customer has an issue with an order, you can contact your MWW On Demand help desk and resolve it as necessary. Our customer service hours are: Monday thru Friday from 9am-5pm Eastern Standard Time.
We work with all eCommerce platforms! MWW On Demand also offers a free plug-in for Shopify, WooCommerce, and Magento. If you're interested in more information about this special plug-in contact us here.