COVID-19 Status Updates

Update February 25, 2021

MWW On Demand is experiencing no delays and producing products with no extended SLAs.  Shipping Carriers may be experiencing regional delays due to Covid or weather.  Check with your selected carriers regarding any changes in their Service Level Agreements.  


Update November 24, 2020

Holiday SLA Adjustments: Ecommerce sales continue to grow as companies extend their Black Friday/Cyber Week sales period throughout November/December.  As we continue to make adjustments to handle order volume, MWW On Demand has proactively extended customer SLAs to 7 business days in order to provide the most positive customer experience possible.  Please be aware of how these changes in service level may affect order delivery times for customers. 

If you have any questions regarding this update, please reach out to your account manager directly.

MWW is continuing to produce on a full schedule.

Update May 4, 2020

As the US begins to safely return to our businesses and our lives, the public has been doing the responsible thing in wearing cloth face masks to protect themselves and each other. As a result of these actions, there has been an incredible uptick in demand for cloth face masks from the entire industry. MWW has been expanding our production capabilities at all of our facilities to help accommodate this immense demand.

Currently, incoming orders may experience an unusual wait time for cloth face masks. These fulfillment dates could reach up to 30 days.

This fulfillment delay only impacts the cloth face mask products. The remainder of the MWW On Demand product catalog is being produced at standard SLAs.

We thank you for your support and understanding during these unprecedented times.

Stay safe and healthy,

MWW On Demand 

MWW is continuing to produce on a full schedule.


Update: April 21, 2020

A Message to MWW On Demand customers regarding Mask Fulfillment Timelines:

MWW is currently experiencing extremely high demand for our face masks.  To accommodate this incredible volume of orders, we have pushed our own capacities and capabilities to increase production while continuing to be vigilant about the safety and health of our employees.  

Mask lead times continue to range up to 14 days in some cases, but our talented team members are working hard to bring that down as soon as possible.  Changes in lead times will be communicated via these e-mails and on our website at  

Due to the increase in orders, there may also be a delay in our customer support response time. The best way to communicating your customer service needs is by initiating a ticket by emailing We appreciate your business and we are working to answer your questions and ship your orders as quickly as we can.  

We thank you for trusting MWW to be your manufacturer and wish you all continued safety and good health through this challenging time.  

MWW is continuing to produce on a full schedule.



Update: April 13, 2020

Due to increased demand, production for Face Masks may take up to 14 business days. 

MWW is continuing to produce on a full schedule.



Update: April 9, 2020

Please be aware that due to increased demand, production may take longer than the typically 5 business days and could take as long as 10 business days. 

MWW is continuing to produce on a full schedule.